Waterloo's Official Shipping Center
Over 8 Years of Reliable Service & 600,000+ Packages Delivered Worldwide
Live Switchboard has been an authorized agent for DHL, Purolator and FedEx, for the last 8 years. As a pickup/drop-off center, we have processed over 600,000 packages during this time. In addition, we have sent packages to almost every single country in the world.
Due to offering shipping services from three major shipping companies, our prices are one of the best in town, giving our customers the choice to pick the courier that offers the best price and delivery time. We are also open seven days a week which would give another reason to ship with us.
Services Tailored to Every Destination & Budget
Because we are an authorized partner for DHL, FedEx, and Purolator, our staff can check and compare delivery times and pricing side-by-side, giving you the best choice in town.
Global Specialist
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DHL Express Worldwide: Fast door-to-door delivery to over 220 countries and territories.
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Urgent Document Express: Guaranteed security and speed for transcripts, study permits, and legal certificates.
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Customs Clearance Expertise: Streamlined paperwork, HS code guidance, and automated customs handling.
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Authorized DHL Drop-Off: Quick drop-off for prepaid DHL Express labels with instant tracking receipts.
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Time-Definite Delivery: Express 9:00, 12:00, and End of Day delivery options.
Express & Ground
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FedEx Priority Overnight: Reliable next-morning business delivery across major Canadian destinations.
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FedEx Ground (Canada & USA): Highly economical, day-definite delivery for commercial and residential addresses.
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FedEx International Priority & Economy: Rapid cross-border logistics to the United States and 220+ countries.
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Authorized FedEx Drop-Off: Free scan and drop-off point for all prepaid FedEx Express & Ground returns.
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Hold for Pickup Service: Have packages routed directly to our secure store for safe local collection.
Domestic Leader
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Purolator Express 9AM / 10:30AM / EOD: Canada's most extensive domestic guaranteed morning delivery.
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Purolator Ground: Cost-efficient, reliable domestic transport reaching almost every Canadian postal code.
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Purolator Quick Stop Agent: Official drop-off and pickup facility in Waterloo with scanning validation.
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Retail & Online Returns: Fast handover for pre-paid retail returns, including Amazon and merchant labels.
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Heavy & Oversized Parcels: Superior domestic capacity and pricing for student moving boxes and bulky goods.
Which Courier is Right For Your Package?
Visit our counter and let our experienced team help you choose the best balance of speed, price, and tracking.
| Feature / Service | DHL Express | FedEx | Purolator |
|---|---|---|---|
| Primary Specialty | International & Overseas | Express & USA Shipping | Canadian Domestic Coverage |
| Domestic Delivery in Canada | N/A (International Focus) | Priority Overnight & Ground | Express (9AM/10:30AM) & Ground |
| USA Cross-Border Shipping | Express Worldwide | FedEx Ground & Express | Purolator International |
| Overseas Delivery (200+ Countries) | ★ Gold Standard (Fastest) | Priority & Economy | Global Partner Network |
| Prepaid Drop-Off Accepted | ✓ Yes (With scan receipt) | ✓ Yes (Express & Ground) | ✓ Yes (Quick Stop verified) |
| Hold for Pickup Center | ✓ Yes | ✓ Yes | ✓ Yes |
| Weekend Drop-Off Access | ✓ Open 7 Days a Week | ✓ Open 7 Days a Week | ✓ Open 7 Days a Week |
How Shipping & Drop-Off Works at Our Store
Whether you already have a prepaid label or need us to package and create a shipment from scratch, we've got you covered.
Bring Your Parcel In
Walk in anytime during our 7-day store hours. Bring your packaged item or unpacked goods. If you already have a prepaid return label from DHL, FedEx, or Purolator, simply hand it to our desk.
Compare & Select Best Rate
Need a new shipping label? We weigh and measure your box and check live rates across DHL, FedEx, and Purolator. You pick the carrier that offers the lowest price or quickest transit time.
Scan, Track & Confirm
Your package is scanned immediately into the courier system. You receive an official handover confirmation receipt and live tracking number to monitor your delivery to its destination.